Metamodels for Representing Service Business Models

Service is a key business for a growing amount of companies. Especially in highly competitive markets, companies can secure their revenue generation and turnover through services. The ongoing change in present companies is associated with the change of existing and emergence of new business models. Especially the co-creation, as a key characteristic of services, and its impact on the business logic should be represented in the business model in a comprehensive way. This paper contributes to this field of research by assessing proposed business model extensions for services to evaluate the state of the art in representing service business models. For this reason the state of the art was considered and examined by defining comparison criteria and analyzing different approaches

Analysis of Learning Management Systems According to a Holistic View on Corporate Education Services

According to the still growing importance of services and especially knowledge-based services the importance of lifelong learning increases, too. In these premises the European Union targeted a rate of workforce participating in lifelong learning to at least 15 %, the current value is 9,3 %. The main impulse for current participants in an ongoing learning process is to improve career opportunities and to perform better in their jobs.Keeping these changes in mind, corporate education services are a good example of knowledge-based services. First of all, these services integrate the customer in depth to identify their specific needs and to deliver the service. Therefore, they can be seen as a good example of services following a service-dominant logic. Secondly, this sector gains on importance due to the economic as well as the demographic changes. Thirdly, corporate education services bear potential for economic growth. In 2008 market had a volume of 26,5 billion Euro in Germany. With the aspired increase in lifelong learning there is still potential to increase this number.Therefore this paper examines the potentials of current learning management systems to support corporate education services from a holistic perspective based on Kirkpatricks Four-Level Model. Based on this analysis potentials for further improvements of the support of the learning process are derived

Smart Home Service Opportunity Identification

The challenge to provide an aging population with health and care services while also improving the opportunities for a self-determined and independent lifestyle of elderly people can be enabled by systems for smart homes or ambient assisted living. One of the key potentials is to improve the delivery of services to consumers within their own habitation. Achieving these improvements thus requires combining smart home systems, other IT and traditional service delivery into effective and efficient smart home services. Such a combination is unlikely to emerge without systematic development efforts. The research presented in this research-in-progress paper seeks to extend service engineering methods for better supporting the development of product service systems. It focuses on the early phases of service engineering by proposing a method for identifying opportunities for the development. Besides the method, the prerequisites, an informal evaluation, and limitations are presented

Privacy by Design to Comply with GDPR: A Review on Third-Party Data Processors

As the General Data Protection Regulation (GDPR) within the European Union comes into effect, organizations need to cope with novel legal requirements regarding the processing of user data and particularly how other, in the service integrated, organizations can process these. Information systems (IS) and their design as mashing up services of various providers (ecosystems) is state of practice. The GDPR raises for companies the question of how they can ensure that operations conform with external data processors according to the regulation. The approach of Privacy by Design (PbD), which is also included in the GDPR, offers for organizations a way to operationalize these legal requirements. Therefore, we conduct the first, rigorous, and systematic literature review of PbD. Specifically, we focus on works that seek implementation of PbD in organizations, located in ecosystems. The results show a surprising dearth of research in this field, although GDPR explicitly emphasizes this critical issue